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UPVC Window Company Ltd – Financial Services Complaints Procedure
If you have a complaint, we want to know as soon as possible to help us put things right promptly. Just contact our Customer Services Team with your details and a description of your problem. We are here for you Monday to Friday from 7.00am-3.30pm.
Call us: 0870 112 1652
Email us: enquiries@upvccompany.co.uk
Write to us: Block 1, Etna Ind Est., Wishaw ML2 7XQ
In case of an emergency please contact us on 0800 328 2228. This emergency line is open Monday to Friday 5.30pm-9.00pm and Weekends/Bank Holidays 9.00am-5.00pm.
However, you contact us, we will:
Financial Services Complaints Procedure
All financial services complaints will be investigated and overseen by our Compliance Department.
The Compliance Department will:
If you are not satisfied with the outcome of our investigation you may be entitled to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service exists to help resolve certain complaints when we have not been able to resolve your complaint to your satisfaction. The scheme is entirely free to use.
You should contact the Financial Ombudsman Service within 6 months from the date of our written response. They will also look into your complaint if we have not provided you with a written response within 8 weeks of receiving your complaint.
You can contact the Financial Ombudsman Service:
Inwriting:
Exchange Tower, Harbour Exchange, London E14 9SR
By telephone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
UPVC Window Company Ltd is Authorised and Regulated by The Financial Conduct Authority FRN718865.
We are a Credit Broker not a Lender and provide Credit Plans from one Lender.
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Your details will only be used for the purpose of fulfilling your enquiry in accordance with our privacy policy – click here to read.
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